Terms and Conditions


Thank you for choosing Angas Travel Pty Ltd for your journey.

By visiting Angas Travel P/L in person or accessing the Angas Travel website, you are accepting the following terms and conditions.

Please read the terms and conditions carefully as they comprise the contractual terms and conditions of Angas Travel Pty Ltd.

Angas Travel P/L sells travel products provided by travel product providers and in doing so Angas Travel acts as the agent of those travel product providers and may receive a commission from them for selling their travel products to you. As the agent for the travel product provider Angas Travel incurs no liability on the transaction entered between you and the travel product provider. Accordingly, your legal recourse (if any) is against the actual travel product provider and not Angas Travel. Therefore, if for any reason, any travel product provider does not provide you with the travel product that you contracted with them to receive, then your remedy lies against that travel product provider and not with Angas Travel.

Angas Travel, as your travel agent, provides certain services to you such as arranging your relevant travel requirements, with your authority and on your behalf such as ticketing, issuing of vouchers, receipts and booking accommodation for you.

Passports and Visas

Please supply a copy of the photo page (bio page) of your passport to your Angas Travel Consultant as early as possible in the booking process.

You will be denied boarding International Flights and Cruises if your passport is not valid or if you do not have the applicable visas to depart and re-enter Australia or other overseas territories applicable to your trip. It is also important that your reservations are made under the same name as that of your valid passport. Fees apply with most travel service providers for name changes.? Angas Travel can assist you with the processing of your Visas for a nominal fee (please ask us for the current schedule of fees).

Passport, visa, and vaccination requirements are your responsibility and Angas Travel is not liable for any loss or expense due to your failure to comply with the requirements of countries visited or transited.

You will find helpful information on applying for or renewing an Australian passport at www.passports.gov.au.

Many countries now require that you apply for an e-visa online for a fee (e.g., USA, Canada, India, Turkey). Please contact Angas Travel for clarification and advise us of all destinations you will visit on your journey.

Please have these discussions with your consultant as early as possible in the planning process. Having the correct documents for your journey remains your responsibility.

Travel Insurance

Angas Travel highly recommends that you have an appropriate cover of Travel Insurance every time you travel. Travel insurance is strongly recommended by the Department of Foreign Affairs & Trade for all overseas travel.  Should you not purchase Travel Insurance through this agency, you will be required to sign a disclaimer. Travel insurance will generally not provide cover for travel to any country that our government has imposed “do not travel” advice.

Special Requests & Frequent Traveller information 

Please advise your travel consultant of any airline frequent flyer memberships, loyalty programs (hotel, car, cruise) and specific requirements you may have for your travel arrangements such as special meal, seating request, room type or disabled access.

Special service requests with airlines can also be advised directly with the airline being used. Please ask your consultant for your airline booking reference and check before travel.

Please check your frequent flyer program or other applicable loyalty program for the specific terms of your membership. Angas Travel accepts no responsibility for frequent flyer points not being registered and highly recommends that you retain copies of your air ticket/s and boarding passes to claim retroactively if necessary.

Travel Advice & Health Requirements

 DFAT www.smartraveller.gov.au

Travel Advice

We recommend that you visit the Department of Foreign Affairs and Trade (D.F.A.T.) website for general travel advice, health requirements and safety alert levels relating to the destination you wish to visit.

Smart Traveller recommends travellers subscribe to the Australian government travel advice email subscription service; this is a free service for all Australians. Subscribe as soon as you start planning your trip as then when things change, you will know promptly. Not just updates to your main destination but also to include places you are travelling or transiting through.

Health Advice

Health Alerts are issued by many countries. Always consult with your local doctor, travel medical service or specialist vaccination clinic before commencing your travel for any vaccination requirements. In some cases, failure to present required vaccination documentation (e.g., proof of Yellow Fever vaccination or COVID-19 vaccination) may deny you departure from, or entry into, a country.

With the immense changes to travel due to Covid-19, it is vital to discuss your entire travel itinerary with your consultant. It remains your responsibility to have all necessary health certificates and vaccinations relevant to your travels. Failure to present required documentation may deny you entry into a country & even departure from Australia. General health advice for the destination you wish to visit is available from DFAT at dfat.gov.au or www.smarttraveller.gov.au.  Please discuss travel protocols with your consultant.

Deposits & Final Payments

Angas Travel charges a booking deposit, per person, and this is non-refundable if you should not proceed to booking with Angas Travel. Additional deposits will be required by Travel Suppliers and Airlines as per their Terms and Conditions.

Final payment dates will be advised by your travel consultant. Some airfares or services must be paid in full at the time of booking.

Payments

Angas Travel accepts Cash, Cheque, Credit Card and Electronic Funds Transfers for all purchases. Cheque clearance is required prior to the release of Travel Documents.

Credit Card payments will incur merchant fees. You authorise us to charge all fees incurred by you in relation to the services provided, to the credit card or debit card designated by you.  If payment is not received from the card issuer or its agents for any reason, you agree to pay us all amounts due immediately on demand.

Taxes

Angas Travel collects taxes on behalf of various Airports, Airlines, Cruise Companies, and Governments. These taxes are subject to the rate of exchange and variations beyond our control.

Validity of Prices and Information

Angas Travel strives to ensure that all information provided is accurate at the time of booking, however, please note:

  • Prices are subject to change and only guaranteed once full payment is received and all documents are issued.
  • All taxes are quoted at the day’s rate and will be adjusted at the time of full payment.

Travel Documents 

Travel documents are subject to the Travel Service Provider’s Terms and Conditions at the date of issue.

It is your responsibility to check all travel documents and discuss with your Angas Travel consultant any variations that may be required.

In addition:

  • Collect all travel documents issued by Angas Travel from Angas Travel, arrange for them to be delivered to you or have them emailed to you, or accumulate documents within the Angas Docs app.
  • Check all travel documents including airline tickets are issued in the correct name as it appears on passenger’s passport, drivers license, or government photo ID.
  • Effect travel insurance.
  • Advise Angas Travel in writing, of any required changes to, or cancellation of, any travel document/ service.
  • Check that you have a valid passport for international travel. Many countries require at least 6 months’ validity from the date of return and some countries require a machine-readable passport. Please check your passport validity prior to making bookings & provide a copy of your passport to your travel consultant.
  • It is a requirement that passport information, along with phone numbers, emails and postcode are included on air bookings.
  • Check that you have all the necessary visas and re-entry permits. Angas Travel can provide you general information on visa and passport requirements and can assist you to obtain visas and necessary permits for a fee. If you require this service, please contact Angas Travel. Having the correct documents for your journey remains your responsibility.

Cancellations

In the event of cancellation after your full payment is received, 10% of your booking value is forfeited as a cancellation fee, plus any additional fees charged by Tour Operators and Airlines subject to their booking conditions. It is important to note that many economy class airfares are non-refundable. Travel insurance is highly recommended to protect against involuntary cancellation.

 Refunds

If you are eligible for a refund once a booking has been cancelled, the balance less any non-refundable amounts and cancellation fees will be forwarded to you upon receipt of the refund from the Travel Service Provider. Some refunds take upwards of 10 weeks to process. Please refer to the Angas Travel schedule of fees below. Insurance will provide cover for your involuntary cancellation.

All travel products are subject to the Travel Service Provider’s Terms and Conditions including Terms of Refund. Please note that Angas Travel fees are non-refundable.

In addition to Angas Travel’s charges, Travel Service Providers charge fees for any changes made by you to the travel product purchased, or for a cancellation of it.

Linking to other Websites

Angas Travel links Angas Travel’s website to other websites and other websites may link their website to this website. These links are travel industry related but not always. Unless expressly stated, Angas Travel is not recommending any linked website or their products, they are provided for your general information and convenience only. Angas Travel is not responsible for the content of any other site referred. Angas Travel makes no representations or warranties, nor does Angas Travel accept any liability if you suffer any loss in relation to accessing a linked website or for any information contained on a linked website or using the products or services of a linked website.

Cookies

To use the Angas Travel website, you must have cookies enabled in your web browser. You can delete cookies at any time after you have completed your online session.

Privacy Policy

Angas Travel is committed to protecting your personal information and agrees to handle your personal information accordingly. By providing personal information to us, you agree that our Privacy Policy will apply to how we handle your personal information and you consent to us collecting, using and disclosing your personal information as detailed in our Privacy Policy. You agree that in certain circumstances (such as where you request us to book international travel for you), we are permitted to disclose your personal information to overseas recipients. Such recipients may include the overseas travel service providers (e.g. airlines, accommodation, or tour providers) with whom you make a booking. These travel service providers will in most cases receive your personal information in the country in which they will provide the services to you or in which their business is based. We may also disclose your personal information to our overseas related entities and to service providers who perform services for us within and outside of Australia. Generally, we will only disclose your personal information to these persons in connection with facilitation of your travel booking and/or to enable the performance of administrative and technical services by them on our behalf. Where we disclose your personal information to any person (including any overseas recipients), you agree that we will not be required to ensure that person’s compliance with Australian privacy laws or otherwise be accountable for how they handle your personal information. When used above, “disclose” includes to transfer, share, send, or otherwise make available or accessible to another person or entity.

Angas Travel Pty Ltd will deal with all your information in accordance with its privacy policy (above).

Angas Travel systems are scanned monthly for compliance of safe storage of your personal information.

Angas Travel retains the right to monitor, store and disclose any of your personal information as required by law.

Disclaimer

Angas Travel gives notice that all tickets and coupons issued by them, and all arrangements for transport or conveyance or hotel accommodation, are made by them as Agents upon the express condition that they shall not be liable for any injury, damage, loss, accident, delay or irregularity which may be occasioned either by reason of any defect in any vehicle or through the acts or defaults of any company or person engaged in conveying the passenger or in carrying out the arrangements of the tour (s), or otherwise in connection therewith, or of any hotel proprietor or servant. Such conveying is subject to the laws of the country where the conveyance, etc., is provided. All coupons, receipts and tickets are issued subject to the terms and conditions specified by the suppliers. Baggage is entirely at “owners’ risk” unless insured. The legal owners of the Registered Business Name accept no responsibility for losses or additional expenses due to the delays or change to flight, train, steamer, or other services, to weather, strikes, war, quarantine, or other causes. All such losses or expenses will have to be borne by the passenger.

Liability

Angas Travel, and its associated companies or servants, is not liable for any act or omission in relation to any contract,air booking, ground arrangements, or excursion operated by individual airlines or other service providers and are not liable for any loss (direct or indirect) or consequential delay, injury, damage, death, inconvenience or additional expenses or any other event beyond its control, including ‘force majeures.’

Customer Service

Angas Travel looks to resolve issues quickly and fairly.

Enquiries and correspondence should be addressed to The Manager, Angas Travel, PO Box 7457, Hutt St Post Office, Adelaide, 5000 or emailed to travel@angastravel.com.au.

Any complaint should be put in writing to Angas Travel as soon as possible and will be thoroughly investigated. Any complaint or claim received 30 days after the end of your journey may not be considered.

For more information, please ask your Angas Travel Professional.

We thank you for your patronage and look forward to being of service.

Angas Travel is a member of AFTA (Australian Federation of Travel Agents); ATAS (AFTA Travel Accreditation Scheme and IATA (International Air Transport Association – self-ticketing).

Professional services of the Consultants are as indicated and are brought to your attention to advise the important charges now implemented within the travel industry.

Angas Travel reserves the right from time to time to vary these Fees and Conditions without notice to you. However, no variation will affect any contract entered prior to the variation. Varied Fees and Conditions take effect on and from the date and time they are posted on this website.

Required Deposits:

  • International Deposits (non-refundable)         $200 per person
  • Domestic Deposits (non-refundable)                $110 per person

Booking/Ticketing Fees:

  • Domestic Tickets & Changes                                $44 per person
  • Trans-Tasman Airfares & Changes                     $70 per person
  • International Airfares & Changes                       $120 per person
  • Around the World Tickets & Changes                $150 per person
  • Domestic Package Holidays with Flights          $110 per person
  • International Package Holidays with Flights   $120 per person
  • Frequent Flyer Redemption (return fares)       $150 per person
  • Frequent Flyer Redemption (around the world) $250 per person
  • Car Hire only booking                                            $50 per booking
  • Coach, Rail & Ferry bookings only                      $50 per booking

 Service Fees:

  • After Hours Travel Services                                $150.00 per hour
  • Professional Consultancy / Advice fee              $150.00 per hour
  • Account / Document Search fee                         $100.00 per document
  • Itemised quotes (refunded upon booking)       $150 per quote
  • Itinerary planning for consultations over half an hour (refunded upon booking with us) $150 per hour

 

Passport/Visa Fees:

  • Processing fee (in addition to any Visa or Passport fees that may apply)                                                         $50 per person per visa
  • Courier fees on application
  • Processing fee (when Angas Travel are not doing travel arrangements)                                                          $100 per person

 

Cancellation Fees:

  • Cancellation Fee after booking is confirmed                10%
  • Cancellation Fee after full payment received                10%

 

Credit Card Surcharges:

  • Mastercard 1.30% Visa 1.50%
  • Amex 2.20%Diners 2.75%
  • International credit cards 3.25%