Thank you for choosing Angas Travel Pty Ltd for your journey.
By visiting Angas Travel P/L in person or accessing the Angas Travel website, you are accepting the following terms and conditions.
Please read the terms and conditions carefully as they comprise the contractual terms and conditions of Angas Travel Pty Ltd.
Angas Travel P/L sells travel products provided by travel product providers and in doing so Angas Travel acts as the agent of those travel product providers and may receive a commission from them for selling their travel products to you. As the agent for the travel product provider Angas Travel incurs no liability on the transaction entered between you and the travel product provider. Accordingly, your legal recourse (if any) is against the actual travel product provider and not Angas Travel. Therefore, if for any reason, any travel product provider does not provide you with the travel product that you contracted with them to receive, then your remedy lies against that travel product provider and not with Angas Travel.
Angas Travel, as your travel agent, provides certain services to you such as arranging your relevant travel requirements, with your authority and on your behalf such as ticketing, issuing of vouchers, receipts and booking accommodation for you.
Passports, Visas and Health Requirements
All travellers must hold a valid passport for international travel, with at least six (6) months’ validity remaining from the date of return.
We recommend that you contact the Department of Foreign Affairs and Trade (DFAT) or visit their website at www.smarttraveller.gov.au for the latest travel advice for your destination, including current visa, entry and health requirements. It is the responsibility of the traveller to ensure that passports, visas, re-entry visas, permits and vaccinations meet the requirements of immigration and all relevant government authorities. Any fines, penalties, loss of travel or related expenses will be the sole responsibility of the traveller. It is also advisable to share your travel plans with a friend or family member in Australia, so they are aware of your whereabouts.
Angas Travel can assist with specific visa and entry requirements but please note that fees apply for this service.
Please note that if your passport has been renewed, any visas issued under a previous passport may no longer be valid.
You will find helpful information on applying for or renewing an Australian passport at www.passports.gov.au.
Travel Insurance
Angas Travel highly recommends that you have an appropriate cover of Travel Insurance every time you travel. Travel insurance is strongly recommended by the Department of Foreign Affairs & Trade for all overseas travel. Should you not purchase Travel Insurance through this agency, you will be required to sign a disclaimer. Travel insurance will generally not provide cover for travel to any country that our government has imposed “do not travel” advice.
Special Requests & Frequent Traveller information
Please advise your travel consultant of any airline frequent flyer memberships, loyalty programs (hotel, car, cruise) and specific requirements you may have for your travel arrangements such as special meal, seating request, room type or disabled access.
Special service requests with airlines can also be advised directly with the airline being used. Please ask your consultant for your airline booking reference and check before travel.
Please check your frequent flyer program or other applicable loyalty program for the specific terms of your membership. Angas Travel accepts no responsibility for frequent flyer points not being registered and highly recommends that you retain copies of your air ticket/s and boarding passes to claim retroactively if necessary.
Deposits & Final Payments
Angas Travel charges a booking deposit, per person, and this is non-refundable if you should not proceed to booking with Angas Travel. Additional deposits will be required by Travel Suppliers and Airlines as per their Terms and Conditions.
Final payment dates will be advised by your travel consultant. Some airfares or services must be paid in full at the time of booking.
Payments
Angas Travel accepts EFT and Credit Card payments. Credit card payments are subject to the payment terms imposed by the relevant airline, tour, cruise or other service provider. You authorise us to charge all fees incurred by you in relation to the services provided, to the credit card or debit card designated by you. If payment is not received from the card issuer or its agents for any reason, you agree to pay us all amounts due immediately on demand.
Taxes
Angas Travel collects taxes on behalf of various Airports, Airlines, Cruise Companies, and Governments. These taxes are subject to the rate of exchange and variations beyond our control.
Validity of Prices and Information
Angas Travel strives to ensure that all information provided is accurate at the time of booking, however, please note:
- Prices are subject to change and only guaranteed once full payment is received and all documents are issued.
- All taxes are quoted at the day’s rate and will be adjusted at the time of payment & ticket issue.
Travel Documents
Travel documents are subject to the Travel Service Provider’s Terms and Conditions at the date of issue.
It is your responsibility to check all travel documents and discuss with your Angas Travel consultant any variations that may be required.
In addition:
- Collect all travel documents issued by Angas Travel from Angas Travel, arrange for them to be delivered to you or have them emailed to you, or accumulate documents within the Angas Docs app.
- Check all travel documents including airline tickets are issued in the correct name as it appears on passenger’s passport, drivers license, or government photo ID.
- Effect travel insurance.
- Advise Angas Travel in writing, of any required changes to, or cancellation of, any travel document/ service.
- Check that you have a valid passport for international travel. Many countries require at least 6 months’ validity beyond the date of return. Please check your passport validity prior to making bookings & provide a copy of your passport to your travel consultant.
- It is a requirement that passport information, along with phone numbers, emails and postcode are included on air bookings.
- Check that you have all the necessary visas and re-entry permits. Angas Travel can provide you general information on visa and passport requirements and can assist you to obtain visas and necessary permits for a fee. If you require this service, please contact Angas Travel. Having the correct documents for your journey remains your responsibility.
Cancellations
In the event of cancellation after your full payment is received, 10% of your booking value is forfeited as a cancellation fee, plus any additional fees charged by Tour Operators and Airlines subject to their booking conditions. It is important to note that many economy class airfares are non-refundable. Travel insurance is highly recommended to protect against involuntary cancellation.
Refunds
If you are eligible for a refund once a booking has been cancelled, the balance less any non-refundable amounts and cancellation fees will be forwarded to you upon receipt of the refund from the Travel Service Provider. Some refunds take upwards of 10 weeks to process. Please refer to the Angas Travel schedule of fees below. Insurance will provide cover for your involuntary cancellation.
All travel products are subject to the Travel Service Provider’s Terms and Conditions including Terms of Refund. Please note that Angas Travel fees are non-refundable.
In addition to Angas Travel’s charges, Travel Service Providers charge fees for any changes made by you to the travel product purchased, or for a cancellation of it.
Linking to other Websites
Angas Travel links Angas Travel’s website to other websites and other websites may link their website to this website. These links are travel industry related but not always. Unless expressly stated, Angas Travel is not recommending any linked website or their products, they are provided for your general information and convenience only. Angas Travel is not responsible for the content of any other site referred. Angas Travel makes no representations or warranties, nor does Angas Travel accept any liability if you suffer any loss in relation to accessing a linked website or for any information contained on a linked website or using the products or services of a linked website.
Cookies
To use the Angas Travel website, you must have cookies enabled in your web browser. You can delete cookies at any time after you have completed your online session.
Privacy Policy
Angas Travel is committed to protecting your personal information and agrees to handle your personal information accordingly. By providing personal information to us, you agree that our Privacy Policy will apply to how we handle your personal information, and you consent to us collecting, using and disclosing your personal information as detailed in our Privacy Policy. You agree that in certain circumstances (such as where you request us to book international travel for you), we are permitted to disclose your personal information to overseas recipients. Such recipients may include the overseas travel service providers (e.g. airlines, accommodation, or tour providers) with whom you make a booking. These travel service providers will in most cases receive your personal information in the country in which they will provide the services to you or in which their business is based. We may also disclose your personal information to our overseas related entities and to service providers who perform services for us within and outside of Australia. Generally, we will only disclose your personal information to these persons in connection with facilitation of your travel booking and/or to enable the performance of administrative and technical services by them on our behalf. Where we disclose your personal information to any person (including any overseas recipients), you agree that we will not be required to ensure that person’s compliance with Australian privacy laws or otherwise be accountable for how they handle your personal information. When used above, “disclose” includes to transfer, share, send, or otherwise make available or accessible to another person or entity.
Angas Travel Pty Ltd will deal with all your information in accordance with its privacy policy (above).
Angas Travel systems are scanned monthly for compliance of safe storage of your personal information.
Angas Travel retains the right to monitor, store and disclose any of your personal information as required by law.
Disclaimer
Angas Travel gives notice that all tickets and coupons issued by them, and all arrangements for transport or conveyance or hotel accommodation, are made by them as Agents upon the express condition that they shall not be liable for any injury, damage, loss, accident, delay or irregularity which may be occasioned either by reason of any defect in any vehicle or through the acts or defaults of any company or person engaged in conveying the passenger or in carrying out the arrangements of the tour (s), or otherwise in connection therewith, or of any hotel proprietor or servant. Such conveying is subject to the laws of the country where the conveyance, etc., is provided. All coupons, receipts and tickets are issued subject to the terms and conditions specified by the suppliers. Baggage is entirely at “owners’ risk” unless insured. The legal owners of the Registered Business Name accept no responsibility for losses or additional expenses due to the delays or change to flight, train, steamer, or other services, to weather, strikes, war, quarantine, or other causes. All such losses or expenses will have to be borne by the passenger.
Liability
Angas Travel, and its associated companies or servants, is not liable for any act or omission in relation to any contract, air booking, ground arrangements, or excursion operated by individual airlines or other service providers and are not liable for any loss (direct or indirect) or consequential delay, injury, damage, death, inconvenience or additional expenses or any other event beyond its control, including ‘force majeures.’
Customer Service
Angas Travel looks to resolve issues quickly and fairly.
Enquiries and correspondence should be addressed to The Manager, Angas Travel, Suite 11, 154 Fullarton Road, Rose Park, Adelaide, 5067 or emailed to travel@angastravel.com.au.
Any complaint should be put in writing to Angas Travel as soon as possible and will be thoroughly investigated. Any complaint or claim received 30 days after the end of your journey may not be considered.
For more information, please ask your Angas Travel Professional.
We thank you for your patronage and look forward to being of service.
Angas Travel is an ATIA accredited travel agency. This national accreditation scheme means you can trust that we are dependable, well trained experienced destination and travel professionals, which is extremely important for your peace of mind when booking travel and if you should need personal assistance while you are away.
We are also members of IATA and CLIA associations ensuring we are dedicated to training and service excellence within the current airline and cruise ship travel industries.
Professional services of the Consultants are as indicated and are brought to your attention to advise the important charges now implemented within the travel industry.
Angas Travel reserves the right from time to time to vary these Fees and Conditions without notice to you. However, no variation will affect any contract entered prior to the variation. Varied Fees and Conditions take effect on and from the date and time they are posted on this website.
Required Deposits:
- International Deposits (non-refundable): $205 per person
- Domestic Deposits (non-refundable): $115 per person
- These fees are in addition to any deposits required by any 3rd party (cruise, hotel, car, air, tour)
Booking/Ticketing Fees:
- Domestic Tickets & Changes: $60 per person
- International Airfares & Ticket Changes – per person:
- Short haul (Asia, Trans Tasman): $185 per person
- Long haul class: $255 per person
- Around the World Tickets & Changes: $365 per person
- Change / amendment fees: $105 per item
- Frequent Flyer Redemption bookings: $305 per person
- Frequent Flyer Around The World booking: $365
- Car Hire only booking: $55 per booking.
- Coach, Rail & Ferry bookings only: $225 per booking
Service Fees:
- After Hours Travel Services: $255.00 per hour
- Professional Consultancy / Itinerary Planning / Advice fee: $225.00 per hour
- Account / Document Search fee: $255.00 per document
- Itemised quotes (refunded upon booking): $225 per quote
Passport/Visa Fees:
- Processing fee (in addition to any Visa or Passport fees that may apply): $155 per person per visa
- Processing fee (when Angas Travel are not doing travel arrangements): $225 per person
Cancellation Fees:
- Cancellation Fee after booking is confirmed 10%
- Cancellation Fee after full payment received 10%
NOTE: Fees are non-refundable in the event of cancellation.
Please refer to our terms & schedule of fees on www.angastravel.com.au – your acceptance of our quote assumes your acceptance of these terms.
