The following conditions and fees apply to travel bookings & associated services made with Angas Travel Agency / PCI, either “online” or “offline”.  These Service fees are charged in addition to those charged by airlines, tour operators and other travel service providers. All fees are inclusive of GST.

All bookings made with Angas Travel Agency / PCI are protected by our participation of the Travel Compensation Fund (TCF), International Air Transport Association (IATA), Australian Federations of Travel Agents (AFTA).

Booking Fees

Documentation & Processing Fees

Credit Card Transaction Fees apply on most products and services:

For more information please ask your consultant

We thank you for your patronage and look forward to being of service

Fees for Service

In order for us to provide a professional level of service and cover the costs of arranging your travel requirements we charge various fees for service. The amount charged will depend on the service provided and full details are found in our Menu of Fees. These fees are charged in addition to those charged by Airlines & Travel Suppliers.

Deposits

Our Travel Agency booking deposit is charged per person and is non-refundable if you should cancel. Additional deposits may be required by Travel Suppliers and Airlines.

Payments

We accept Cash and Cheque for all purchases. Cheque clearance is required prior to the release of Travel Documents. Credit Card payments are accepted on most purchases however fees may apply.

Cancellations

In the event of cancellation after your full payment is received, 10% of your booking value is forfeited as a cancellation fee plus any additional fees charged by Tour Operators and Airlines subject to their booking conditions.   It is important to note that many economy class airfares are non refundable.  Travel insurance is highly recommended to protect against involuntary cancellation.

Refunds

If you are eligible for a refund once a booking has been cancelled, the balance less any non-refundable amounts and cancellation fees will be forwarded to you upon receipt of the refund from the Travel Supplier or Airline. Some refunds take upwards of 10 weeks to process.

Health & Vaccinations

Please consult your G.P for advice on medical and vaccination requirements for your trip.

Special Requests

Special assistance and dietary requirements can be arranged where possible provided we have advice at least 72hours before you travel.  It is your responsibility to advise your travel consultant well in advance of any specific requirements.

Passports & Visas

You will be denied boarding on International Flights and Cruises if your passport is not valid or if you don’t have the applicable visas to depart and re-enter Australia or other overseas territories applicable to your trip. It is also important that your reservations are made under the same name as that of your valid passport. We are able to assist you with the processing of your Passport & Visas for a nominal fee as outlined in our Menu of Fees. 

Passport, visa and vaccination requirements are your responsibility and we are not liable for any loss or expense due to your failure to comply with the requirements of countries visited or transited.

Taxes

We collect taxes on behalf of various Airports, Airlines, Cruise Companies and Governments.  

Travel Advice

The Australian Government through the Department of Foreign Affairs and Trade regularly updates travel advice on various destinations - we recommend that you refer to www.smartraveller.gov.au for the latest updates before you travel & to register your travel plans if travelling to “out of the way” destinations.

Travel Insurance

We recommend that you have an appropriate cover of Travel Insurance every time you travel.  Should you not purchase Travel Insurance through this agency, you will be required to sign a disclaimer.  JTG Travel insurance can be purchased through the Angas Travel website or direct with your travel consultant.

Validity of Prices & Information

Angas Travel Agency / PCI strives to ensure that all information available on our website is accurate; however, the prices and information on the Angas Travel website and featured in the booking engine are supplied by Third Parties and are subject to availability and conditions and are subject to change without notice.

Emergency After Hours Service

You are never further than a reverse charge phone call if you have an emergency.

Disclaimer

ANGAS TRAVEL AGENCY / PCI gives notice that all tickets and coupons issued by them and all arrangements for transport or conveyance or hotel accommodation are made by them as Agents upon the express condition that they shall not be liable for any injury, damage, loss, accident, delay or irregularity which may be occasioned either by reason of any defect in any vehicle or through the acts or defaults of any company or person engaged in conveying the passenger or in carrying out the arrangements of the tour (s), or otherwise in connection therewith, or of any hotel proprietor or servant.  Such conveying is subject to the laws of the country where the conveyance, etc, is provided.

All coupons, receipts and tickets are issued subject to the terms and conditions specified by the suppliers.

Baggage is entirely at “owners risk” unless insured.

The legal owners of the Registered Business Name accept no responsibility for losses or additional expenses due to the delays or change of train, steamer, or other services, weather, strikes, war, quarantine or other causes.  All such losses or expenses will have to be borne by the passenger.

Liability

Angas Travel / PCI and its associated companies or servants are not liable for any act or omission in relation to any contract, air booking, ground arrangements, or excursion operated by individual airlines or other service providers and are not liable for any loss (direct or indirect) or consequential delay, injury, damage, death, inconvenience or additional expenses or any other event beyond its control, including ‘force majeures’.

Customer Service

We look to resolve issues quickly and fairly.  Enquiries & correspondence should be addressed to The Manager, Angas Travel Agency / PCI, GPO Box 249, Adelaide, 5001 or to email ata@angastravel.com.au .  Any complaint should be put in writing to ATA as soon as possible & will be thoroughly investigated.  Any complaint or claim received 30 days after the end of your journey may not be considered.

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303 Angas Street, Adelaide, South Australia 5000 GPO Box 249 Adelaide, South Australia 5001
Lic No. TA23 ACN 007 773 186 ABN 51 007 773 186